Principal Data Scientist - AI Foundations, Specialist Models Information Technology Senior Management Forum McLean - VA - US Salary: USD161,800 - USD201,400 Apply here: https://www.indeed.com/viewjob?jk=091e47166b40c608 Posted Date 5/15/2026 Description Principal Data Scientist - AI Foundations, Specialist Models Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. As a Data Scientist at Capital One, you’ll be part of a team that’s leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives. **Team Description** The Entity Resolution Systems team builds and ships state of the art machine learning solutions to support entity resolution within the enterprise. A core capability that powers a wide range of use cases spanning from marketing to customer servicing, our work has immediate impact across multiple lines of business. We partner with product, tech and design teams to deliver personalized experiences to our data and platform users to drive productivity and innovation. You will be the driving force to experiment, innovate and create next generation experiences powered by the latest emerging ML technologies and turbo-charged thru agentic software development practices. We are building a modern, extensible entity resolution stack that leverages the latest developments in deep learning and transformer architectures, graph approaches. On this team, team members apply the latest research and methodologies to real-world problems and deliver solutions at scale for our 100M+ customers. **In this role, you will:** * Partner with a cross-functional team of data scientists, software engineers, and product managers to build a next-generation entity resolution solution that leverages cutting-edge machine learning approaches to solve real-world business problems * Leverage a broad stack of technologies — Python, AWS, Spark, modern state of the art models like transformers, graph ML, and more — to reveal the insights hidden within huge volumes of numeric and textual data * Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation * Leverage Agentic AI tools and workflows to build and test * Flex your interpersonal skills to translate the complexity of your work into tangible business goals **The Ideal Candidate is:** * Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. * Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You’re not afraid to share a new idea. * Technical. You’re comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing data science solutions using open-source tools and cloud computing platforms. * Statistically-minded. You’ve built models, validated them, and back tested them. You know how to interpret a confusion matrix or a ROC curve. You have experience with clustering, classification, sentiment analysis, time series, and deep learning. * A data guru. "Big data" doesn't faze you. You have the skills to retrieve, combine, and analyze data from a variety of sources and structures. You know understanding the data is often the key to great data science. **Basic Qualifications:** * Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: + A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 5 years of experience performing data analytics + A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) or an MBA with a quantitative concentration plus 3 years of experience performing data analytics + A PhD in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) **Preferred Qualifications:** * Master’s Degree in “STEM” field (Science, Technology, Engineering, or Mathematics), or PhD in “STEM” field (Science, Technology, Engineering, or Mathematics) * Experience working with AWS * At least 3 years’ experience in Python, Scala, or R * At least 3 years’ experience with machine learning * At least 3 years’ experience with SQL Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $161,800 - $184,600 for Princ Associate, Data Science New York, NY: $176,500 - $201,400 for Princ Associate, Data Science San Jose, CA: $176,500 - $201,400 for Princ Associate, Data Science Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Principal Data Scientist - AI Foundations, Specialist Models Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. As a Data Scientist at Capital One, you’ll be part of a team that’s leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives. **Team Description** The Entity Resolution Systems team builds and ships state of the art machine learning solutions to support entity resolution within the enterprise. A core capability that powers a wide range of use cases spanning from marketing to customer servicing, our work has immediate impact across multiple lines of business. We partner with product, tech and design teams to deliver personalized experiences to our data and platform users to drive productivity and innovation. You will be the driving force to experiment, innovate and create next generation experiences powered by the latest emerging ML technologies and turbo-charged thru agentic software development practices. We are building a modern, extensible entity resolution stack that leverages the latest developments in deep learning and transformer architectures, graph approaches. On this team, team members apply the latest research and methodologies to real-world problems and deliver solutions at scale for our 100M+ customers. **In this role, you will:** * Partner with a cross-functional team of data scientists, software engineers, and product managers to build a next-generation entity resolution solution that leverages cutting-edge machine learning approaches to solve real-world business problems * Leverage a broad stack of technologies — Python, AWS, Spark, modern state of the art models like transformers, graph ML, and more — to reveal the insights hidden within huge volumes of numeric and textual data * Build machine learning models through all phases of development, from design through training, evaluation, validation, and implementation * Leverage Agentic AI tools and workflows to build and test * Flex your interpersonal skills to translate the complexity of your work into tangible business goals **The Ideal Candidate is:** * Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. * Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You’re not afraid to share a new idea. * Technical. You’re comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing data science solutions using open-source tools and cloud computing platforms. * Statistically-minded. You’ve built models, validated them, and back tested them. You know how to interpret a confusion matrix or a ROC curve. You have experience with clustering, classification, sentiment analysis, time series, and deep learning. * A data guru. "Big data" doesn't faze you. You have the skills to retrieve, combine, and analyze data from a variety of sources and structures. You know understanding the data is often the key to great data science. **Basic Qualifications:** * Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: + A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 5 years of experience performing data analytics + A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) or an MBA with a quantitative concentration plus 3 years of experience performing data analytics + A PhD in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) **Preferred Qualifications:** * Master’s Degree in “STEM” field (Science, Technology, Engineering, or Mathematics), or PhD in “STEM” field (Science, Technology, Engineering, or Mathematics) * Experience working with AWS * At least 3 years’ experience in Python, Scala, or R * At least 3 years’ experience with machine learning * At least 3 years’ experience with SQL Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $161,800 - $184,600 for Princ Associate, Data Science New York, NY: $176,500 - $201,400 for Princ Associate, Data Science San Jose, CA: $176,500 - $201,400 for Princ Associate, Data Science Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Salary 161,800.00 - 184,600.00 Annual Type Full-time

Graphic Designer Senior Associate Information Technology Senior Management Forum Richmond - VA - US Salary: USD87,700 - USD100,100 Apply here: https://www.indeed.com/viewjob?jk=4195ffe802755b96 Posted Date 5/11/2026 Description Graphic Designer Senior Associate We are seeking a talented individual to join our Marketing and Communications team for Capital One Commercial Bank to lead our internal creative strategy. To lead the strategy and production of all internal creative assets, this position requires excellent stakeholder management, exceptional judgment, and a sustained focus on delivering results. As a Senior Associate on the Capital One Commercial Bank Marketing and Communications team, you will develop all creative assets supporting strategic communications programs for Commercial Bank lines of business leaders and internal events. This role will sit among strategists, communicators, event planners, channel leads, and other designers on the Marketing and Communications team. In this role, you will apply a fresh eye to visual storytelling, branding and design efforts. Your innovative thinking and technical expertise will support business priorities; you will provide creative counsel on all environmental design production and manage two external design agencies. **General Responsibilities:** * Develop and execute high-quality communication designs — including document layout, presentations, logos/identities, spot illustration, infographics, photo editing, and emails. * Own the internal brand – developing and maintaining a cohesive visual language for all internal communications, while ensuring it aligns with the Capital One brand, and serving as a subject matter expert and consultative partner to various departments on internal branding and design * Lead event branding and environmental designs for internal events * Apply strategic rationale to design aesthetic, contributing to the development of new creative strategies and asset production pipelines * Ensure all materials meet brand guidelines, quality standards and maintain Capital One’s brand voice. * Manage two external agencies and all work produced meets Commercial and Capital One’s brand guidelines and quality standards * Own project workflow, manage timelines and produce error-free work under deadlines, incorporating client and legal feedback and adhering to established project filing and issues management protocols. * Collaborate with project stakeholders, and attend project briefings, pitch and reviews. * Maintain a general understanding of communication & internal event strategies. **Additional Responsibilities:** * You have a creative, strategic mindset – translating business objectives into visual stories that resonate across our organization * You are a collaborative partner, bringing your expertise to the table to help us reach our shared goals * Your curiosity is endless. There’s always something else to learn. * You are interested in the intersection of technology and design, taking advantage of new, innovative tools as they emerge * You’re flexible and can easily pivot based on different stakeholder needs or changes in strategy without missing a beat. * You're a storyteller. You simplify the complex and compel your audience to act. * You care—about the work, your team and the customers you serve. * A maximizer. You take pride in your work, work iteratively, and have a high bar. * You are proficient in software programs: LumApps CMS, Adobe After Effects/Animate, CSS, HTML, JavaScript, LucidChart * You are proficient in Google Suite * You are comfortable working in a matrixed, corporate environment; able to work quickly under tight deadlines Candidates must provide a portfolio of their creative work for consideration **Basic Qualifications:** * Bachelor’s degree or military experience * At least 3 years of professional graphic design experience * At least 3 years experience working with Adobe Creative Suite (InDesign, Photoshop, Illustrator, Adobe Acrobat), Figma and Mac systems. **Preferred Qualifications:** * 4+ years experience in financial services or B2B industry experience * 4+ years experience in internal communications or creative development experience * 4+ years experience in corporate design, agency or graphic design firm experience ***At this time, Capital One will not sponsor a new applicant for employment authorization for this position.*** **#CommOps** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $87,700 - $100,100 for Sr. Associate, Marketing McLean, VA: $96,500 - $110,100 for Sr. Associate, Marketing Plano, TX: $87,700 - $100,100 for Sr. Associate, Marketing Richmond, VA: $87,700 - $100,100 for Sr. Associate, Marketing Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Graphic Designer Senior Associate We are seeking a talented individual to join our Marketing and Communications team for Capital One Commercial Bank to lead our internal creative strategy. To lead the strategy and production of all internal creative assets, this position requires excellent stakeholder management, exceptional judgment, and a sustained focus on delivering results. As a Senior Associate on the Capital One Commercial Bank Marketing and Communications team, you will develop all creative assets supporting strategic communications programs for Commercial Bank lines of business leaders and internal events. This role will sit among strategists, communicators, event planners, channel leads, and other designers on the Marketing and Communications team. In this role, you will apply a fresh eye to visual storytelling, branding and design efforts. Your innovative thinking and technical expertise will support business priorities; you will provide creative counsel on all environmental design production and manage two external design agencies. **General Responsibilities:** * Develop and execute high-quality communication designs — including document layout, presentations, logos/identities, spot illustration, infographics, photo editing, and emails. * Own the internal brand – developing and maintaining a cohesive visual language for all internal communications, while ensuring it aligns with the Capital One brand, and serving as a subject matter expert and consultative partner to various departments on internal branding and design * Lead event branding and environmental designs for internal events * Apply strategic rationale to design aesthetic, contributing to the development of new creative strategies and asset production pipelines * Ensure all materials meet brand guidelines, quality standards and maintain Capital One’s brand voice. * Manage two external agencies and all work produced meets Commercial and Capital One’s brand guidelines and quality standards * Own project workflow, manage timelines and produce error-free work under deadlines, incorporating client and legal feedback and adhering to established project filing and issues management protocols. * Collaborate with project stakeholders, and attend project briefings, pitch and reviews. * Maintain a general understanding of communication & internal event strategies. **Additional Responsibilities:** * You have a creative, strategic mindset – translating business objectives into visual stories that resonate across our organization * You are a collaborative partner, bringing your expertise to the table to help us reach our shared goals * Your curiosity is endless. There’s always something else to learn. * You are interested in the intersection of technology and design, taking advantage of new, innovative tools as they emerge * You’re flexible and can easily pivot based on different stakeholder needs or changes in strategy without missing a beat. * You're a storyteller. You simplify the complex and compel your audience to act. * You care—about the work, your team and the customers you serve. * A maximizer. You take pride in your work, work iteratively, and have a high bar. * You are proficient in software programs: LumApps CMS, Adobe After Effects/Animate, CSS, HTML, JavaScript, LucidChart * You are proficient in Google Suite * You are comfortable working in a matrixed, corporate environment; able to work quickly under tight deadlines Candidates must provide a portfolio of their creative work for consideration **Basic Qualifications:** * Bachelor’s degree or military experience * At least 3 years of professional graphic design experience * At least 3 years experience working with Adobe Creative Suite (InDesign, Photoshop, Illustrator, Adobe Acrobat), Figma and Mac systems. **Preferred Qualifications:** * 4+ years experience in financial services or B2B industry experience * 4+ years experience in internal communications or creative development experience * 4+ years experience in corporate design, agency or graphic design firm experience ***At this time, Capital One will not sponsor a new applicant for employment authorization for this position.*** **#CommOps** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $87,700 - $100,100 for Sr. Associate, Marketing McLean, VA: $96,500 - $110,100 for Sr. Associate, Marketing Plano, TX: $87,700 - $100,100 for Sr. Associate, Marketing Richmond, VA: $87,700 - $100,100 for Sr. Associate, Marketing Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Salary 87,700.00 - 100,100.00 Annual Type Full-time

Medical Claims Supervisor - Remote Imagenet, LLC Boise - ID - US Apply here: https://www.indeed.com/viewjob?jk=a849496f8c8bacd7 Claims Supervisor - Remote Job Type: Full-time Location: Remote Reports To: Claims Manager / Director of Claims Position Summary The Claims Supervisor is responsible for the overall operational performance, client satisfaction, reporting oversight, KPI ownership, and frontline leadership of assigned healthcare claims accounts. This role is accountable for ensuring all production, quality, turnaround time, attendance, and client service expectations are consistently achieved. The Supervisor will oversee Team Leads and Claims Examiners while serving as a key operational partner to clients, internal leadership, QA, Training, Workforce, and Account Management teams. This individual must be highly accountable, data-driven, proactive, and capable of managing both operational execution and client relationships in a fast-paced environment. The Supervisor is expected to identify operational risks before escalation, own account performance outcomes, drive remediation efforts, and maintain strong client confidence throughout the engagement lifecycle. Key Responsibilities Operational Leadership & Accountability Oversee daily claims operations across assigned accounts and lines of business. Own operational performance and ensure all KPIs, SLAs, and client deliverables are achieved consistently. Drive accountability across Team Leads and frontline staff for production, quality, attendance, and adherence expectations. Monitor inventory levels, aging, turnaround times, backlog risks, and workflow distribution proactively. Develop and execute remediation plans for missed targets or operational gaps. Ensure operational readiness during implementations, transitions, and account expansions. Partner with Workforce Management and Operations leadership on staffing models and capacity planning. Will go through training with the team members and expected to perform at the highest level in training. KPI Ownership & Performance Management Maintain direct ownership of account-level KPIs and operational metrics. Analyze trends and provide action plans for: Productivity Quality Error rates Turnaround times SLA compliance Attendance/adherence Inventory aging Client escalations Hold Team Leads and staff accountable for achieving performance expectations. Conduct recurring performance reviews, coaching sessions, corrective actions, and performance improvement plans. Ensure performance issues are addressed timely and consistently. Establish a culture of urgency, accountability, and continuous improvement. Client Management & Client Satisfaction Serve as a key operational contact for assigned client accounts. Participate in client meetings, operational reviews, calibrations, and business discussions. Specifically weekly, monthly and quarterly business reviews. Build and maintain strong client relationships through operational execution and proactive communication. Ensure client concerns and escalations are addressed timely with clear ownership and follow-through. Partner with Account Management and Leadership to maintain high client satisfaction and retention. Support implementation activities and client onboarding readiness. Reporting & Metrics Management Prepare, analyze, and present operational reports and KPI dashboards. Deliver accurate and timely reporting to clients and internal leadership. Analyze production trends, staffing performance, quality trends, and operational risks. Ensure reporting integrity and visibility into operational performance. Utilize reporting tools such as Excel, Power BI, client systems, and operational dashboards. Present operational findings, action plans, and improvement initiatives clearly and professionally. Quality, Compliance & Process Improvement Ensure compliance with client guidelines, HIPAA, CMS regulations, and internal policies. Partner with QA teams on calibrations, error trending, and quality remediation efforts. Identify root causes of operational issues and implement corrective action plans. Drive process improvement initiatives to improve productivity, quality, and efficiency. Support audit readiness and compliance initiatives. Team Leadership & Development Mentor, coach, and develop Team Leads and frontline staff. Ensure proper onboarding, nesting, and ongoing development of employees. Reinforce operational expectations and leadership accountability. Support succession planning and internal talent development. Promote a culture of professionalism, ownership, teamwork, and accountability. Key Performance Indicators (KPIs) Production Goal Achievement SLA Compliance Quality Scores Meets Expectations: 98%–99.9% Exceeds Expectations: 100% Zero Error Mindset Inventory & Aging Management Attendance & Adherence Client Satisfaction Scores Escalation Resolution Timeliness Reporting Accuracy & Timeliness Reduction in Repeat Errors Employee Retention & Engagement Coaching & Performance Documentation Compliance Qualifications Minimum 3–5 years of healthcare claims leadership experience. Prior supervisory experience overseeing production teams required. Strong experience managing healthcare payer operations and claims workflows. Experience with client-facing operations and client relationship management. Strong reporting and data analysis experience required. Experience owning operational KPIs and performance deliverables. Strong leadership, accountability, organizational, and communication skills. Experience with systems such as EZ-CAP, QNXT, Facets, Jiva, Plexis, or similar preferred. Intermediate to advanced Excel and reporting/dashboard experience required. Experience managing offshore and/or remote teams preferred. What We Offer Remote work offered Equipment provided Paid training to set you up for success Comprehensive benefits: Medical, Dental, Vision, Life, HSA, 401(k) Paid Time Off (PTO) 7 paid holidays A supportive team and a company that values internal growth Ready to Take the Lead on Something New? Don’t miss this opportunity to shape a new client launch—click “Apply Now” and get started. COMPANY OVERVIEW Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients. Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.