Energy Services Project Coordinator City of Idaho Falls, ID Idaho Falls - ID - US Apply here: https://www.indeed.com/viewjob?jk=b9403b640d6dc64f **General Purpose** ------------------- **Why Join the City of Idaho Falls Power Team** At the City of Idaho Falls Power, you’ll be part of a forward-thinking public utility committed to innovation, sustainability, and exceptional customer service. This role provides the opportunity to make a meaningful impact through energy efficiency initiatives, electric vehicle programs, fiber services, and customer education efforts that benefit the Idaho Falls community. As a member of the Idaho Falls Power team, you’ll work alongside dedicated professionals who value collaboration, creativity, and continuous improvement. Employees are encouraged to bring forward new ideas, support community-focused initiatives, and help shape the future of local energy and utility services. The City of Idaho Falls offers the stability and purpose of public service while providing opportunities for professional growth, hands-on experience with emerging technologies, and involvement in impactful regional and grant-funded projects. **Compensation and Benefits** The starting salary for this position is **$78,800 annually**, depending on qualifications and experience. The City of Idaho Falls offers a highly competitive benefits package that includes: * Membership in the Public Employee Retirement System of Idaho (PERSI) * Medical, dental, vision, and life insurance * Paid vacation, sick leave, and holidays * Opportunities for professional development and career growth Employees enjoy the stability and purpose of public service while contributing to innovative energy, utility, and community-focused initiatives. **Position Overview** The Energy Services Project Coordinator supports Idaho Falls Fiber and Idaho Falls Power initiatives related to energy efficiency, customer engagement, electric vehicle (EV) programs, fiber services, marketing, grant administration, and community outreach. This position assists with customer education, program coordination, digital communications, and public awareness efforts that promote energy conservation, electrification, innovative utility services, and strong community relationships. Supervision Received Works under the general supervision of the External Affairs Manager Supervision Exercised May provide supervision to subcontractors working on energy services programs, grant programs, or seasonal interns. **Essential Functions** ----------------------- Assists with residential and commercial energy audits, including site visits, field data collection, analysis, and preparation of audit findings and recommendations. Works with customers, contractors, and others to answer energy-related questions and complaints, demonstrate energy-efficient products, and explain Energy Services programs. Provides operational support for energy efficiency programs by assisting with program administration, customer communications, participation tracking, and reporting requirements. Maintains appropriate files and documentation for energy services programs, EV programs, grant funded projects, or applicable Bonneville Power Administration program requirements. Assist with implementing conservation programs, and provide on-site evaluations when needed. Assists in the development, coordination, promotion, and administration of Idaho Falls Power’s electric vehicle (EV) programs and initiatives, including customer education, EV charging infrastructure outreach, rebate or incentive programs, fleet electrification support, and public awareness campaigns. Monitors developments and emerging trends related to electric vehicles, beneficial electrification, charging infrastructure, and utility industry innovation. Recommends program enhancements and opportunities that support Idaho Falls Power’s strategic objectives. Support public outreach efforts by helping plan, promote, and coordinate community events, workshops, EV demonstrations, and educational campaigns that strengthen customer relationships and public awareness. Promote, sell, and educate IFF / IFP customers about products and services such as fiber to the home. Completing follow-up calls regarding fiber service installation to ensure positive customer experience and outcomes. Create and maintain educational tools, online resources and informational material that help customers better understand energy efficiency, fiber program, utility services, programs and industry topics. Identify opportunities to improve customer service processes, digital engagement strategies, EV program participation, fiber marketing and outreach initiatives. Recommend and implement innovative solutions that enhance customer satisfaction and support Idaho Falls Power and Idaho Falls Fiber strategic objectives. Maintain and regularly update the Idaho Falls Power and Idaho Falls Fiber websites to ensure information is accurate, timely, user-friendly and aligned with organizational goals. This includes content management, monitoring functionality and coordinating updates across the departments. Track website and social media analytics, customer engagement metrics, and digital performance indicators. Use data-driven insights to recommend improvements that enhance user experience and increase customer interaction. Monitors program performance, customer participation, and emerging trends to identify opportunities for continuous improvement and enhanced service delivery. Keeps current on communications, marketing, public relations, and customer education developments through participation in periodic training seminars, meetings, literature, and other related activities. Coordinates with schools on school education programs related to energy awareness. Administer and manage all active grants, ensuring compliance with local, state, and federal guidelines, which include financial reporting, budgeting, progress reporting, milestone tracking, and reconciliation of funds. Maintain grant documentation, including financial reports, application materials, and compliance reports. Stay updated on grant compliance regulations to ensure all programs meet the appropriate guidelines. Provide regular updates and reports to the management team on grant status and financial tracking. Assist in preparing presentations, reports, and updates to utility senior leadership and Board on grant activities. Oversees the day-to-day operations and administration of Idaho Falls Power’s Electric Vehicle (EV) Program, including management of EV charging infrastructure, grant compliance, reporting, and customer support. Ensures all grant reporting requirements and program procedures are completed accurately and submitted on time. Serves as the primary point of contact for all EV-related matters, including coordination with vendors, contractors, field crews, and internal departments. Monitors and helps ensure the reliable operation of the utility’s EV charging sites and coordinates maintenance or repair activities as needed. Serves as the primary point of contact for the Point-of-Sale system, Blink, and Kempower. Works closely with the CFO on EV rate design and financial tracking and oversees the financial administration and operational support of the EV charging program and related grant-funded initiatives. Performs related duties as assigned. **Minimum Qualifications** -------------------------- 1. Education and Experience: A. Graduation from High School AND B. three (3) years of experience in providing community engagement, events, activities, and marketing or three (3) years of experience with utility conservation or energy service programs OR C. Degree in marketing, communications, journalism, Business Administration, Customer Service or construction or electrical program. OR D. An equivalent combination of education and experience. 2.Knowledge, Skills and Abilities: Working knowledge of modern business management practices and procedures, energy consumption patterns. Considerable knowledge of effective public relations, marketing, communications, consumer education methods and procedures. Strong knowledge of interpersonal communication skills. Knowledge of principles of supervision. Knowledge of personal computers and software applications including Microsoft Office, Publisher, social media platforms, database management. Skill in the art of diplomacy and creative problem-solving. Ability to carry on an effective conversation with upset customers. Ability to develop and maintain effective working relationship with supervisors, fellow employees, and the public. Skill in communicating effectively, verbally and in writing. Personable and capable of presenting programs and presentations to individuals or groups. 3.Special Qualifications: Must possess and maintain a valid Idaho Class "D" Driver's license. Must work under on-call situations. May be required to work after hours and on weekends, some call out duty required. **Work Environment** -------------------- Incumbent of the position performs in a typical office setting with appropriate climate controls with periodic field work subjected to variable weather. Tasks require a variety of physical activities, involving muscular strain of lifting under 20lbs generally, walking on uneven terrain and varying conditions, standing, stooping, sitting, and reaching. Essential functions require talking, hearing and seeing. Common eye, hand, finger dexterity required. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and creative problem solving. Periodic local travel required in normal course of job performance. High voltage and mechanical hazards exist in the field. Necessary safety equipment may be required including hard hat, safety glasses & leather gloves. Periodic safety training is necessary. **Why This Role Is Attractive** This position offers a unique blend of community engagement, sustainability, marketing, technology, and project coordination responsibilities within a dynamic public utility environment. Employees in this role gain exposure to emerging energy technologies, electric vehicle infrastructure, grant administration, digital communications, and customer-focused utility programs. It is an ideal opportunity for someone who enjoys variety in their work, values meaningful public service, and wants to play an active role in shaping the future of energy and connectivity in Idaho Falls. **The City of Idaho Falls offers a highly competitive benefits package including membership in the Public Employee Retirement System of Idaho, vacation, holiday, and sick leave as well as medical, dental, vision and life insurance. For further information regarding City of Idaho Falls benefits, visit the Benefits section of our web page.**