Customer Service Representative II City of Rock Hill Rock Hill - SC - US Salary: USD19 - USD24 Apply here: https://www.indeed.com/viewjob?jk=3cdfd9c1ea144d2c **General Description:** The purpose of this position within the organization is to perform general clerical duties for the Parks, Recreation and Tourism Department. This position will occasionally work a schedule requiring evening and weekend shifts. Works under general supervision according to some procedures but decides how or when to complete tasks. **Minimum Education and Experience Requirements:** Requires high school graduation or GED equivalent supplemented by formal training, special courses, or self-education that is equivalent to the satisfactory completion of one year of college education or specialized advanced training. An Associate’s Degree or Bachelor’s Degree in business or accounting is preferred. Six months to one year of work experience is required. The equivalent combination of education and related work experience may be considered. **Special Certifications and Licenses:** Valid Driver’s License **Desirable Knowledge, Skills, and Abilities:** * Advanced knowledge of office computer tools including Microsoft Office and specialized departmental software. * Advanced knowledge of specific financial processes. * Knowledge of business English. * Knowledge of spelling, punctuation, addition, subtraction, multiplication, and division. * Knowledge of modern office practices, procedures, and equipment. * Ability to supervise full-time staff members, as necessary. * Ability to generate financial reports and process appropriate monthly documents and payments. * Ability to communicate clearly and accurately. * Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines. * Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally, demonstrates appropriate customer service skills. * Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job. **Essential Job Functions:** * Performs a wide variety of clerical and administrative duties; copies, mails, faxes, and distributes a variety of documents. * Provides ancillary administrative service to projects/committees, as needed. * Generates and tracks miscellaneous invoices, receives, and processes customer payments, answers customer questions regarding invoices and payments, and/or corrects misapplied payments. * Reconciles employee purchasing statements and completes database entry. * Prepares cash deposits for assigned facility. * Performs payroll entry and review for assigned divisions. * Assists internal and external customers in person, electronically, and by phone to provide relevant assistance. * Completes follow-up on customer service issues via mail, phone, or e-mail, and coordinates response with supervisor regarding customer concerns. * Schedules and maintains department-related calendars with direction from the supervisor. * Assists in the management of department archives. * Assists in maintaining the orderly appearance of the assigned office location. * Performs all other duties as may be assigned to meet organizational needs. This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.