ORS SPECIALIST 1/2/3/4 Louisiana Works Baton Rouge - LA - US Salary: USD2,732 - USD4,682 Apply here: https://www.indeed.com/viewjob?jk=7fef81eb568215dd **Salary** $2,732.00 - $4,682.00 Monthly **Location**Baton Rouge, LA **Job Type** Classified **Job Number** ORSS1234-220973-51126KK **Department** Louisiana Works **Opening Date** 05/13/2026 **Closing Date** 5/18/2026 11:59 PM Central **About this Job** ------------------ **Office of Unemployment Insurance** **Division: Tax Call Center** **Location: East Baton Rouge Parish** **Multiple vacancies will be filled from this job posting!** **Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.** *OUIA oversees Louisiana’s* ***Unemployment Insurance (UI)*** *program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals* *This position reviews, interprets, and applies Unemployment Insurance (UI) Employment Security Law in the maintenance of unemployment insurance tax accounts for approximately 100,000 employers. The position exercises independent judgment and ensures compliance with state and federal laws and generally accepted accounting principles.* *The duties directly impact the UI Accounting Program and require providing customer service while maintaining a basic knowledge of Tax Operations areas, including Employer Status, Experience Rating, Benefit Charges, Delinquent Accounts, Tax Adjustments, the Employer Tax Call Center, Monetary Reconsiderations, and Field Audit.* **AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:*** **Making Accurate Judgments:** The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning. * **Managing Resources:** The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value. * **Thinking Critically:** The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions. **Minimum Qualifications** -------------------------- Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR Six years of full-time experience in any field; OR A bachelor’s degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. **Job Specification** --------------------- The official job specifications for this role, as defined by the State Civil Service, can be found here. **Job Duties and Other Information** ------------------------------------ **Job Details:** * Provides taxpayer assistance by handling employer account issues, wage reporting discrepancies, and incoming inquiries from employers and third-party representatives. * Researches and applies UI tax and benefits laws to respond to employer protests, correspondence, and benefit charge inquiries. * Assists employers with delinquent notices, overpayment notices, rate notices, account updates, and wage file upload support. * Maintains and updates Power of Attorney (POA) records for authorized employer representatives. * Processes agency portal payments and corrects misapplied payments to ensure accurate employer account records. **Position Specific Details:** **Location:** Baton Rouge, La **Appointment Type:** Probational / Job Appointment / Promotional / Detail to Special Duty All applicants selected for employment must submit to drug screening and a background check. **Please click on the links below to learn more about each job level:** **ORS SPECIALIST 1** **ORS SPECIALIST 2** **ORS SPECIALIST 3** **ORS SPECIALIST 4** **How to Apply:** No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the **“Apply”** link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. * Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes **WILL NOT** be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. **Contact Information:** **For further information about this vacancy, contact:** **Kedrick Kennedy** **kedrick.kennedy@la.gov** Louisiana Works is an equal employment opportunity employer and **SAME** agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154 Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to *make a difference* through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: **Insurance Coverage** More information can be found at https://info.groupbenefits.org/ **Parental Leave** – Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx **Holidays and Leave** – State employees receive the following paid holidays each year:* New Year's Day * Martin Luther King, Jr. Day, * Mardi Gras, * Good Friday, * Memorial Day, * Independence Day, * Labor Day, * Veteran's Day, * Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. **Retirement**– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):* Louisiana State Employees Retirement System (www.lasersonline.org*). LASERS has provided this* *video* *to give you more detailed information about their system* * Teacher's Retirement System of Louisiana (www.trsl.org), * Louisiana School Employees Retirement System (www.lsers.net), among others