Front Office Manager Alyeska Resort Anchorage - AK - US Apply here: https://www.indeed.com/viewjob?jk=99fa3043b9fb14e7 Do you thrive in a fast-paced environment? Are you passionate about leading teams and delivering high-quality guest experiences? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! We’re looking for **Front Office Manager professionals** to join our team in **Girdwood, Alaska**. **What You’ll Do** As the **Front Office Manager** at Alyeska Resort, you will be responsible for overseeing all front office operations, concierge, bell services, and night audit, to deliver exceptional guest experiences while optimizing hotel profitability. * **Lead and manage all daily operations** of the front desk, concierge, bell services, and night audit, ensuring efficient and guest-focused service. * **Provide strategic direction for the front office**, setting departmental goals and initiatives in line with hotel objectives to improve guest experience, staff performance, and profitability. * **Participate in Resort Manager on Duty (MOD) program** during assigned shifts, providing support throughout the Rooms Division and ensuring a smooth operation across the property. * **Oversee guest billing processes**, ensuring accuracy in transactions, managing discrepancies, and collaborating with the accounting department to ensure adherence to financial policies. * **Develop and implement systems and processes** **to monitor and control department expenses**, including labor costs, while ensuring proper allocation of staff and resources. * **Supervise and support the front office team** in handling VIP guests, complex reservations, and special requests, ensuring all guest interactions are handled professionally and promptly. * **Lead the recruitment, onboarding, training, and development of front office staff**, including night audit and concierge, to ensure compliance with Standard Operating Procedures (SOPs) and consistently high service standards. **What We Offer** ✅ **Starting Salary:** **$75,000** per year ✅ **Employee Housing** for a small fee live and play where you work ✅ **Flexible work schedules** – year-round & seasonal positions available ✅ **Paid time off & holidays** ✅ **Free Mountain Pass** for employees and qualified dependents ✅ **Employee discounts** on resort lodging, dining, and spa services ✅ **Medical, Dental, and Vision Insurance** ✅ **401(k)** **What We Need** * A minimum of 3 years of experience in hotel or hospitality operations, with leadership experience in a front office or similar role. * Understanding of financial processes, including guest billing, budgeting, P&L analysis, and labor cost management. * Proven ability to lead a team, provide clear direction, and drive a culture of high performance and accountability. * Proficiency in hotel management software (e.g., Opera) and strong skills in Microsoft Office Suite, especially Excel for financial reporting. * Flexibility to work evenings, weekends, and Holidays. **About Alyeska Resort** Alyeska Resort is a world-class destination nestled in the mountains of **Girdwood, Alaska**, just 45 minutes south of Anchorage. With a 299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can **work hard, play hard, and Live the Adventure!** If you’re ready to bring your passion for delivering great guest experiences to Alyeska Resort, **apply today and begin your adventure in the heart of Alaska!** *Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.*