Senior Account Manager- Commercial Insurance Insurance Office of America Gainesville - GA - US Salary: USD90,000 - USD110,000 Apply here: https://www.indeed.com/viewjob?jk=c10eda0555d538c5 **Job Description:** **Title:****Senior A****ccount Manager - Commercial Lines** **Work Mode:**Remote/ Eastern and Central Time Zones Only**| Location/Supporting:** Longwood, FL**| Book Focus:** International/ Reverse Flow *Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations* **About the Role:** Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team. **Key Responsibilities:** * **Technical Competence:** Maintain a high degree of technical competence and industry expertise. * **Team Leadership:** Direct daily activities and workflow of the account management team. * **Customer Service:** Handle customer service requests, policy administration, billing, claims, and coverage analysis. * **Policy Management:** Manage policy expirations and renewals. * **Renewal Process:** Conduct client research, prepare submissions, negotiate coverages, and present proposals. * **Accounts Receivable:** Monitor reports and take action on delinquent accounts, collecting outstanding balances. * **System Maintenance:** Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. * **Activity Monitoring:** Monitor and maintain activity/suspense to ensure timely completion. * **Activity Monitoring:** Monitor and maintain activity/suspense to ensure timely completion. * **Communication:** Maintain frequent, transparent communication with the account team regarding workload status and any issues. * **Service Excellence:** Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. * **Policy Compliance:** Stay updated on company policies and procedures. * **Continuous Improvement:** Seek and adopt best practices to improve individual and team performance. * **Champion IOA Values:** Demonstrate integrity and leadership. **I****deal Candidate****Qualifications:** * 5+ years of account management experience, or 7+ years in the insurance industry * Thorough knowledge of insurance brokerage and client needs * Required active licensing; professional designation (CIC or equivalent) preferred * Strong analytical, problem-solving, and decision-making skills * Exceptional customer service, communication, multitasking, and organizational skills * Proficiency in MS Office (Outlook, Word, Excel) * High School Diploma (or equivalent) **What We Offer:** * Competitive salaries and bonus potential * Company-paid health insurance * Paid holidays, vacations, and sick time * 401K with employer match * Professional growth and career progression opportunities * Respectful culture and work/family life balance * Community service commitment * Supportive teammates and a rewarding work environment **What****to Expect****(Application Process)****:** * 30-Minute Phone Screen, Online Assessments, and Interview(s) **Salary Range** *The expected pay range for this position is 90-110K annually, depending on experience, relevant skills, and geographic location.* Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.